Refund Policy
Last updated: February 2026
All Sales Are Final
Due to the digital nature of the product, all sales are final. We do not offer refunds once a purchase has been completed and account or download access has been issued.
Before You Buy
Movie Renamer Ultimate includes a free demo so you can test the workflow before purchasing. We encourage you to review the feature set, documentation, platform support, and TMDB API requirements before buying. Contact support before purchase if you need to confirm a specific workflow.
Account Access Issues
New purchases are moving to account-based access. If you cannot recover your installer or license after checkout, contact us and we will help restore access for the email used at purchase. Legacy download links may still expire, but an expired link alone is not grounds for a refund.
Technical Issues
If you experience technical issues with the software, please contact us at [email protected] before requesting a refund. We will do our best to resolve any issues promptly.
Fraudulent Charges
If you believe your card was charged without your authorization, please contact your bank or card issuer directly. You may also contact us at [email protected].
Contact
Questions about your purchase? [email protected]